How to Recover UAE Pass Account

Losing access to your UAE Pass account can be frustrating, but fortunately, there are multiple ways to recover it. Whether you’ve lost access to your device, forgotten your password, or are facing other technical issues, there are easy and efficient methods to regain control of your account. How to Recover UAE Pass Account? This guide provides step-by-step instructions on how to recover your UAE Pass account, including through the app, kiosks, and other recovery methods.
Table Of Content
How to Recover UAE Pass Account via App
If you need to recover your UAE Pass account, you can easily do so using the UAE Pass mobile app by following these steps: [1] [2]
- Download the UAE Pass mobile app on any app store.
- Get the UAE Pass app on Play Store “From here”.

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- Get the UAE Pass app “on Apple Store “From here”.

- Once the app is installed, open it on your device and select your preferred language (English or Arabic).
- Tap on “Continue” to proceed, then choose “I have an existing account.”
- Read and accept the terms and conditions by toggling the button confirming you’ve read them, then click “Accept.”
- On the account recovery page, input either the email address, mobile number, or Emirates ID linked to your UAE Pass account, then press “Continue.”
- Follow the instructions to complete a facial biometric verification using your device’s camera. Once successful, you’ll see a “Verification Successful” Message.
- After verification, you’ll be prompted to create a new login PIN. Once done, your account recovery will be confirmed with a success message displayed on your screen.
How to Recover UAE Pass Account via Kiosk
If your device is lost or you prefer in-person recovery, you can use a UAE Pass kiosk to restore access to your account. Here’s how: [3]
- Visit the UAE Pass Kiosk Location website “From Here“

- Search for the nearest kiosk.
- Go to the kiosk and insert your Emirates ID into the designated card reader.
- Enter the required details, including your PIN code or other verification information.
- Follow the on-screen instructions to recover your account and complete the process.
How to Prevent Future UAE Pass Account Recovery Issues
To avoid any future difficulties when recovering your UAE Pass account, consider these essential tips:
- Use a Strong, Memorable Password: While simple passwords are easy to remember, they are also vulnerable to theft. Opt for a unique combination of numbers and letters that are meaningful to you but hard to guess. Keeping a written backup in a secure place can also help.
- Enable Biometric Authentication: Set up facial recognition or fingerprint scanning as an alternative login method. This not only speeds up access but also provides an added layer of security, allowing you to log in without needing your PIN code.
- Keep Your Contact Information Updated: Regularly update your mobile number and email address linked to your UAE Pass account. This ensures that you can receive notifications and recovery information without any issues, especially if your contact details change over time.
Conclusion
Questions & Answers
You can recover your UAE Pass account through the UAE Pass app, kiosks, or by contacting support.
You need either your registered email, mobile number, or Emirates ID for recovery.
Yes, you can use a UAE Pass kiosk to recover your account if you don’t have your phone.
Open the app, choose "I have an existing account," enter your registered details, and follow the recovery steps.
Follow the recovery process in the app or at a kiosk to reset your PIN.
Yes, facial biometric verification is needed for account recovery through the app.
Yes, you can recover your account via a kiosk or by contacting UAE Pass support.
Account recovery typically takes a few minutes, but you may need to follow additional instructions based on the recovery method.
You can use a UAE Pass kiosk or email support to recover your account.
Yes, you can update your details during the recovery process if needed.