How to Recover UAE Pass Account

How to Recover UAE Pass Account
How to Recover UAE Pass Account

Losing access to your UAE Pass account can be frustrating, but fortunately, there are multiple ways to recover it. Whether you’ve lost access to your device, forgotten your password, or are facing other technical issues, there are easy and efficient methods to regain control of your account. How to Recover UAE Pass Account? This guide provides step-by-step instructions on how to recover your UAE Pass account, including through the app, kiosks, and other recovery methods.

How to Recover UAE Pass Account via App

If you need to recover your UAE Pass account, you can easily do so using the UAE Pass mobile app by following these steps: [1] [2]

  • Download the UAE Pass mobile app on any app store.
    • Get the UAE Pass app on Play Store “From here”.
How to Recover UAE Pass Account
How to Recover UAE Pass Account
    • Get the UAE Pass app “on Apple Store “From here”.
How to Recover UAE Pass Account
How to Recover UAE Pass Account
  • Once the app is installed, open it on your device and select your preferred language (English or Arabic).
  • Tap on “Continue” to proceed, then choose “I have an existing account.”
  • Read and accept the terms and conditions by toggling the button confirming you’ve read them, then click “Accept.”
  • On the account recovery page, input either the email address, mobile number, or Emirates ID linked to your UAE Pass account, then press “Continue.”
  • Follow the instructions to complete a facial biometric verification using your device’s camera. Once successful, you’ll see a “Verification Successful” Message.
  • After verification, you’ll be prompted to create a new login PIN. Once done, your account recovery will be confirmed with a success message displayed on your screen.

How to Recover UAE Pass Account via Kiosk

If your device is lost or you prefer in-person recovery, you can use a UAE Pass kiosk to restore access to your account. Here’s how: [3]

  • Visit the UAE Pass Kiosk Location website “From Here
How to Recover UAE Pass Account
How to Recover UAE Pass Account
  • Search for the nearest kiosk.
  • Go to the kiosk and insert your Emirates ID into the designated card reader.
  • Enter the required details, including your PIN code or other verification information.
  • Follow the on-screen instructions to recover your account and complete the process.

How to Prevent Future UAE Pass Account Recovery Issues

To avoid any future difficulties when recovering your UAE Pass account, consider these essential tips:

  • Use a Strong, Memorable Password: While simple passwords are easy to remember, they are also vulnerable to theft. Opt for a unique combination of numbers and letters that are meaningful to you but hard to guess. Keeping a written backup in a secure place can also help.
  • Enable Biometric Authentication: Set up facial recognition or fingerprint scanning as an alternative login method. This not only speeds up access but also provides an added layer of security, allowing you to log in without needing your PIN code.
  • Keep Your Contact Information Updated: Regularly update your mobile number and email address linked to your UAE Pass account. This ensures that you can receive notifications and recovery information without any issues, especially if your contact details change over time.

Conclusion

Recovering your UAE Pass account is relatively simple, whether you use the app, a kiosk, or other available methods. By following these recovery steps, you can regain access to your account and continue benefiting from UAE government services. Be sure to keep your account details secure and up-to-date to avoid future issues.

Questions & Answers

How can I recover my UAE Pass account?

You can recover your UAE Pass account through the UAE Pass app, kiosks, or by contacting support.

What do I need to recover my UAE Pass account?

You need either your registered email, mobile number, or Emirates ID for recovery.

Can I recover my UAE Pass account without my phone?

Yes, you can use a UAE Pass kiosk to recover your account if you don’t have your phone.

How do I recover my UAE Pass account through the app?

Open the app, choose "I have an existing account," enter your registered details, and follow the recovery steps.

What should I do if I forgot my UAE Pass PIN?

Follow the recovery process in the app or at a kiosk to reset your PIN.

Is biometric verification required for recovery?

Yes, facial biometric verification is needed for account recovery through the app.

Can I recover my UAE Pass account if my device is lost?

Yes, you can recover your account via a kiosk or by contacting UAE Pass support.

How long does it take to recover my UAE Pass account?

Account recovery typically takes a few minutes, but you may need to follow additional instructions based on the recovery method.

What if I can't access the UAE Pass app?

You can use a UAE Pass kiosk or email support to recover your account.

Can I recover my UAE Pass account if I changed my mobile number or email?

Yes, you can update your details during the recovery process if needed.

References

[1]play.google.comUAE PASS 14 May 2025
[2]apps.apple.comUAE PASS 14 May 2025
[3]uaepass.aeUAE PASS 14 May 2025